Returns & Exchanges
We take great pride in the quality and craftsmanship of our handmade glassware and pottery. If you are not completely satisfied with your purchase, we accept returns of unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal or contact our customer care team to request a Return Authorization (RA) number and a prepaid shipping label.
Pack Your Items
Carefully wrap your Simon Pearce pieces in their original box with protective padding to ensure they arrive safely and prevent damage during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Receive Your Refund
Once our artisans inspect the returned items, we will process your refund to the original payment method, typically within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing